Right of cancellation
You can cancel the contract you have entered into with Kreutzers Gourmet within a period of 14 days without providing reasons. This period begins on the day you or a third party named by you who is not the carrier took possession of the goods; for subscriptions, this period starts on the day you or a third party named by you who is not the carrier took possession of the first goods. You can exercise your right of cancellation by making an unambiguous declaration to Kreutzers Gourmet GmbH, Alte Nürnbergerstr. 28, 93059 Regensburg. To do so, you can use our sample cancellation form, though this is not required. To comply with the cancellation period, you must send notification that you are exercising your right of cancellation before the cancellation period has expired and return the goods to us within the period defined below (Kreutzers Gourmet GmbH, Alte Nürnbergerstr. 28, 93059 Regensburg).
Consequences of cancellation
After effective cancellation, all payments that we have received from you for the cancelled contract, including shipping costs (with the exception of extra costs as a result of you choosing a different shipping method than the cheapest standard delivery offered by us) will be reimbursed to you promptly, no later than within fourteen days from the date we have received notification that you are canceling this contract. In this context, we use the same payment method for reimbursement that you used for the original transaction, unless otherwise expressly agreed upon with you. We can refuse reimbursement until we have received the goods or until you have demonstrated that you have shipped the goods back, whichever happens first. The goods must be sent back to Kreutzers Gourmet GmbH, Alte Nürnbergerstr. 28, 93059 Regensburg, and in all cases no later than within fourteen days from the date you notified us that you would be canceling this contract. This deadline will be met if you ship the goods before the expiry of the fourteen-day period. You will bear the direct costs for return shipment of the goods.
You will only be responsible for a potential loss of value in the goods if this loss of value can be attributed to use other than the necessary handling to inspect the quality, properties and functionality of the goods.
Exclusion of cancellation
The right of cancellation does not exist, however, for distance selling contracts
- regarding the delivery of goods that are not pre-manufactured and which require individual selection or configuration by the consumer for their manufacture, or which are clearly tailored to the personal requirements of the consumer;
- regarding the delivery of goods that can spoil quickly or for which the expiration date would quickly be exceeded;
- regarding the delivery of newspapers, magazines or illustrated media with the exception of subscription contracts
- regarding the delivery of alcoholic beverages for which a price was agreed when concluding the purchase agreement but for which delivery can only be performed after 30 days where the current value depends on fluctuations in the market over which the company has no influence
The right of cancellation expires prematurely for remote selling contracts
- regarding the delivery of sealed goods that are not suitable for return for reasons relating to the protection of health or hygiene, if the seal was removed after delivery;
- regarding the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.
END OF THE CANCELLATION POLICY